Accounts Receivable Customer Service Officer

2 weeks ago


Melbourne City Centre, Victoria, Australia Programmed Full time
Accounts Receivable Customer Service Officer Role Summary

We are currently recruiting for multiple Accounts Receivable Customer Service Officers for a government department. As a key member of our team, you will be responsible for providing exceptional customer service and resolving debt-related issues.

Key Responsibilities
  • Deliver high-quality customer service engagements to resolve debt-related issues
  • Manage telephone contacts, customer correspondence, and administrative tasks
  • Meet service delivery performance and statutory obligations
Requirements
  • Proven customer service skills with an ability to meet performance call handling targets
  • High degree of accuracy, attention to detail, and quality control
  • Professional and mature with sound judgment to handle confidential or sensitive matters
  • Diligent with the ability to work independently with minimal supervision
Preferred Qualifications
  • Experience working in a customer service center
  • Competent at intermediate level in Microsoft Office, Excel, and Word
  • Certificate in Business/Finance or equivalent
About Us

We are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experience, and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from diverse backgrounds to apply.



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