Service Operations Coordinator
1 week ago
About Brandt
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose.
We enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on us to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
About the Role
This Service Administrator position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. The successful candidate will be responsible for:
- Felding internal and external customer inquiries to the Service Department
- Opening work orders as directed by the Service Manager/Shop Foreman and maintaining control until they are closed and invoiced
- Maintaining Service Department filing and records
- Updating customer profiles using equipment, hours, or other information from the customer work orders
- Preparing Service Technician efficiency reports
- Processing warranty and/or product improvement claims including the computation of charges, submission, and follow-up
Requirements
The ideal candidate will have:
- Knowledge of office procedures
- A general understanding of mechanical/technical terms is preferred but not essential
- Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
- Year 12 completion or relevant experience desirable
- The ability to work under pressure and prioritise
- A collaborative approach, adhering to company values
What We Offer
We offer:
- Ongoing training and support
- A great work culture
- Advancement Opportunities
- An Employee Assistance Program
Estimated Salary: $55,000 - $65,000 per year. This figure is based on industry standards and is subject to change depending on location and experience.
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