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Systems Support Specialist

2 months ago

Australia Kion Group AG Full time
About the Role

We are seeking a highly skilled Systems Support Specialist to join our team at Kion Group AG. As a key member of our customer service team, you will provide technical support and assistance to our customers with their Dematic material handling systems integrated software.

Key Responsibilities
  • Provide remote technical support and troubleshooting of technical issues of Dematic software products and systems.
  • Work with the Dematic Contact Centre in handling support calls and providing regular updates.
  • Participate in project work and commissioning of new systems on our customer sites.
  • System monitoring, validation and regression testing.
  • Update and contribute to the support team Confluence knowledge base.
  • Work autonomously and as part of a team.
  • Ensure all administration work is completed and submitted on time and correctly.
  • Participate in an on-call roster, providing remote after-hours system support by phone and email.
Requirements
  • Engineering, Computer Science or similar disciplines.
  • Strong analytical, diagnostic and troubleshooting skills in predominately Windows environments (2019 & later).
  • Knowledge of and experience with SQL Servers (RDBMS), Data exporting (Excel, SQL scripting) ALP Application Label Printers (ZPL, Imaje, Label Viewer tools).
  • Ability to use root cause analysis techniques to trace problems to their source.
  • Candidates with Material Handling Systems (MHS) or Warehouse Management Systems (WMS) experience (highly regarded).
  • Knowledge of Powershell (Windows), Python, HTML (highly regarded).
  • Knowledge of PLC software (i.e., Siemens and Rockwell) and.NET (desirable).
  • Excellent customer service skills with the ability to build and maintain positive and constructive relationships with internal and external stakeholders.
  • Strong communication skills, with the ability to work well with people from many different disciplines with varying degrees of technical and business expertise.
What We Offer
  • Progressive and innovative global company experiencing high growth.
  • Career Development and Global Opportunities.
  • Generous salary, with salary packaging and novated leasing available.
  • Corporate discounts on car rentals and IT products/accessories.
  • Paid Parental Leave + super: 12 weeks for primary & secondary carer.
  • Purchase Leave.
  • Study Assistance.
  • Employee Referral Programme.
  • Work Stability – average tenure is over 8 years.
  • Employee Assistance Program.
  • Local and Global recognition awards.