Data Management Specialist

5 days ago

Newcastle, New South Wales, Australia GFG-Alliance Full time

As a key member of our team, you will be responsible for building and maintaining effective working relationships with stakeholders to ensure our market offers are correctly aligned to SAP & associated systems.

Key responsibilities include:

  • Acting as a key interface between customer service teams and customers for the execution of claims, including ongoing investigation of causes to improve business efficiency and proactivity.
  • Working proactively with the Systems Effectiveness Team to improve business processes and enhance the customer experience.
  • Accurately applying and administering each component of the promises made to customers.
  • Exhibiting behaviors demonstrating Customer Service & Fulfilment and overall business strategy, including core values of Family, Sustainability, and Change.

The ideal candidate will have:

  • Extensive experience in a similar role.
  • Tertiary certification in Business Administration, Accounts Administration, or similar.
  • Experience using Microsoft Office programs, Excel, and other software packages.
  • Experience using the SAP transactional system.
  • Able to embrace change, make recommendations, and contribute to the development of new processes and systems.
  • Able to problem solve by asking questions and probing data through reconciliations.
  • Passion for exceptional customer service and delivering value to customers.
  • Demonstrated ability to understand and analyze data to make recommendations.

InfraBuild's Steel Manufacturing business unit operates world-class state-of-the-art Steelmaking facilities in Sydney, Newcastle, and Melbourne. We supply a range of products to steel distributors nationally, while building on our proud traditions of technical excellence and team safety.

We offer career opportunities for people who share our drive, passion, and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows.

We are a 3 Circle Back Initiative Employer – we commit to respond to every applicant.

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