Team Lead

22 hours ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $90,000

Claims Processing Team Lead

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  • Lead a team of 15-20 staff to achieve individual and team performance targets through structured coaching, mentoring, and performance management.
  • Foster a positive team culture focused on first-call resolution, customer satisfaction, and compliance.
  • Manage workflow queues and resourcing to meet service level agreements and business requirements.
  • Identify process inefficiencies and drive data-informed solutions for operational improvements and automation.
  • Provide clear direction, feedback, and development opportunities to build capability and engagement within your team.
  • Collaborate effectively with cross-functional teams such as Quality, Compliance, Process Design, and external stakeholders including providers and government bodies.
  • Analyse data and reporting to identify performance trends, risks, and improvement opportunities.
  • Contribute to strategic decision-making and ensure alignment with regulatory obligations.
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What We're Looking For:

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  • Proven experience leading large operational teams in complex environments—preferably within health insurance or banking.
  • Demonstrated ability to drive high performance through effective coaching and leadership.
  • Strong understanding of operational management, including resource planning, performance tracking, and workflow optimisation.
  • Excellent communication skills and a collaborative leadership style.
  • Experience in navigating regulatory frameworks.
  • Ability to prioritise and adapt in a fast-paced environment.
  • Strong stakeholder management skills, both internal and external.
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Benefits:

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  • Fully subsidised health insurance products.
  • Discounts on travel, car, and home products, as well as Bupa services.
  • Additional annual leave day for wellbeing.
  • Volunteer day each year for community involvement.
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We are an inclusive workplace.

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