Village Operations Manager

5 days ago

Bowen, Australia ISS INTEGRATED SERV PL Full time

About the Role

We are seeking an experienced Village Operations Manager to join our team at ISS Integrated Serv P/L. As a key member of our operations team, you will be responsible for the overall efficient running of our village operations, including cleaning, catering, facilities management, administration, and mine site cleaning.

Key Responsibilities

  • Manage the client relationship at a site level and deliver contract compliance.
  • Ensure facilities are managed to an exceptionally high standard and deliver an exceptional 'customer experience' through a highly engaged team.
  • Lead by example to drive accountability, set the standard and expectation in performance of duties and responsibilities.
  • Develop and implement strategies to maximize revenue opportunities and maintain strict cost control measures.
  • Ensure adequate resourcing and rostering for all services to be delivered at site.
  • Foster a strong site safety culture and compliance with Standard Operating Procedures (SOP's).
  • Support the ongoing development of your team to promote a flexible work environment where cross-skilling and upskilling of the team is valued.
  • Ensure employee performance management is undertaken following established policies and procedures.

Requirements

  • Proven experience managing mining camp/village operations or an extensive hospitality management background.
  • Demonstrated motivated, inspirational and effective leadership skills.
  • Ability to manage and develop a team of ~50 employees.
  • Ability to undertake regular travel to site as per FIFO roster.
  • Demonstrated customer service ethic.
  • Knowledge of health & safety requirements and delivery of strong safety culture outcomes.
  • Solutions focused - proven ability to adapt and maintain a flexible approach to changing needs or priorities.
  • Organized – outcome and deadline oriented.
  • Effective communication and consultation with broad range of internal and external stakeholders.
  • Well-honed customer relationship skills.
  • Strong communication skills - verbal, written and presentation.

About ISS Integrated Serv P/L

ISS Integrated Serv P/L is a global workplace experience and facility management company that provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

We are passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from different cultural backgrounds, Veterans and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

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