Global Network Infrastructure Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeNetwork Full time $65,000
Job Overview

The Network Operations team is responsible for providing 24/7 support for the organization's global production network infrastructure. This involves performing proactive routines to ensure service impacts are avoided.

Staff members interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

  • Incident Management: Proactive checkouts and monitoring to avoid service outages or limit their impact.
  • Problem Management: Solutions for incident management from case study evaluations.
  • Operational Readiness for New Services: Completing checklists that support pre-production deployment of network services.
  • Change Management Planning and Configuration Implementation: Coordination of changes at the CAB and periodic quality reviews with Engineering.
  • Service Requests, Network Maintenance, and Operational Support: Executing requests for analysis or support.
  • Process Improvement: Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Requirements:

  • Bachelor's Degree in Computer Science or related field. 3+ years or experience in lieu of educational credentials.
  • Knowledge of routing protocols and concepts (OSPF, BGP).
  • Knowledge of TCP/IP, Layer 2 and 3 switching.
  • Position requires superior customer service skills including verbal and written skills.
  • Ability to work in a team-oriented environment is essential.
  • Weekend and off-hours support is required.
  • Financial industry experience is preferred.

Key Qualifications:

  • JNCIA, CCNA, or equivalent knowledge is highly desirable.

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