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Heavy Vehicle Service Coordinator

3 weeks ago

Logan City, Queensland, Australia beBeeHeavyVehicle Full time $90,000 - $120,000
Job Title: Heavy Vehicle Service Coordinator

Overview
We are seeking a highly skilled and experienced individual to fill the role of Heavy Vehicle Service Coordinator in our Underwood QLD location.

This position involves building relationships with internal and external clients, utilizing mechanical expertise and exceptional customer service skills to deliver results.

Key Responsibilities:
- Demonstrate mechanical experience in a Customer Service role, engaging with stakeholders both internally and externally
- Develop strong knowledge of truck and heavy equipment parts, systems, and applications
- Provide exceptional customer service communication skills
- Possess proficient computer skills, including Microsoft Word, Excel, PowerPoint, and Outlook
- Respond to enquiries through email, telephone, and online platforms
- Schedule servicing and repair bookings, create job numbers, allocate and communicate with workshop mechanics
- Support stores division for parts interpretation, pricing, availability, ordering, and delivery
- Serve as direct point of contact for clients' equipment drop-off and collection
- Assist in coordinating 3rd party attendances for COI, OEM diagnostics, etc
- Liaise with clients for service updates, repairs, and additional requirements
- Collaborate closely with the Branch Management, Administration, Procurement, and Mechanical teams

Benefits:
- Permanent Full-Time Role: Monday to Friday
- Weekly pay
- Supportive and friendly work environment
- Recognition of Birthdays and Work Anniversaries

Nomination Requirements:
- Only applicants with the right to work in Australia will be considered for this role.

As a key member of our team, you will have the opportunity to make a meaningful impact and contribute to the success of our organization.