Travel Logistics Coordinator

17 hours ago

Sydney, New South Wales, Australia beBeeLogistics Full time $70,000 - $75,000
Job Title: Entertainment Travel Specialist

We are seeking a highly skilled and experienced Travel Logistics Coordinator to join our team.

As a key member of the travel operations team, you will be responsible for managing client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs.

You will formulate complex logistical itinerary plans to deliver practical travel solutions, ensuring that specific requirements are met. You will fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation.

  • Independently manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs.
  • Formulate complex logistical itinerary plans to deliver practical travel solutions, ensuring that specific requirements are met.
  • Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation.
  • Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.

Responsibilities include operating in accordance with client service level agreements (SLAs) and company policies and standards, actioning all required tasks and client or supplier processes in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members.

The ideal candidate will have a BS or BA degree or equivalent combination of education and directly related experience, with 4+ years of relevant travel consulting experience within a travel agency, managing high demand clientele.

The successful candidate will possess strong knowledge and understanding of airfares, contracted fares, ticketing and reissues, as well as GDS experience (preferably Travelport). They will also have experience handling VIP, touring, film, theatre, production or media clients, and/or group travel.

We are looking for a proactive and self-starter who can work independently and within a team environment. The ideal candidate will have excellent customer service and negotiation skills, problem-solving and multi-tasking skills with ability to prioritize, meet deadlines and think outside of the box.

They will also have excellent verbal and written communication skills, with a strong focus on attention to detail, and excellent time management and prioritisation skills. A resilient, versatile, and flexible attitude is essential, with a willingness to work within a constant, high pressured, changing environment.

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