Information Services Professional

6 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $73,343 - $80,071
Job Role Overview

The Information Access Unit provides a central point of contact for applicants seeking information from Defence.

This position involves delivering exceptional customer service, managing information requests and supporting complex inquiries, collaborating with the team to enhance the customer experience, and identifying opportunities for improvement in service delivery.

Key characteristics required include:

  • A genuine interest in providing excellent customer service
  • Effective negotiation skills
  • Excellent communication and interpersonal skills
  • Resilience, personal drive, and a focus on enabling others in support of Defence capability

Responsibilities include:

  • Providing positive and professional interactions with Defence applicants
  • Managing multiple information requests simultaneously
  • Collaborating with colleagues to achieve team objectives
  • Identifying areas for process improvement and implementing changes

This role requires individuals who can work effectively in a team environment, communicate clearly and concisely, and possess strong problem-solving skills.



  • Melbourne, Victoria, Australia beBeeInformation Full time $47,438 - $65,855

    Library Cadet OpportunityAbout the RoleThis is a 12-month program designed for students or recent graduates of undergraduate or postgraduate library or information sciences courses.The successful candidate will provide information services from online and physical service points, contribute to various projects, complete literature searches and training...


  • Melbourne, Victoria, Australia beBeeInformation Full time $60,000 - $80,000

    Job Title: Information Services ProfessionalWe are seeking a highly skilled Information Services Professional to provide comprehensive library and information services to our team and members.The role involves delivering subject searches, loans, and initial handling of technical enquiries, responding to eLibrary requests, and maintaining the library database...


  • Melbourne, Victoria, Australia Downer Professional Services Full time

    OverviewJoin to apply for the Systems Engineering Professionals - Melbourne role at Downer Professional Services.We are seeking to engage skilled professionals with Defence or Defence industry experience to join our permanent workforce and support complex defence and national security projects that safeguard Australia's future.Downer Professional Services is...


  • Melbourne, Victoria, Australia Downer Professional Services Full time

    OverviewJoin to apply for the Systems Engineering Professionals - Melbourne role at Downer Professional Services.We are seeking to engage skilled professionals with Defence or Defence industry experience to join our permanent workforce and support complex defence and national security projects that safeguard Australia's future.Downer Professional Services is...


  • Melbourne, Victoria, Australia Downer Professional Services Full time $70,000 - $120,000 per year

    Join our Downer Professional Services team and express your interest in future opportunities with us. We are seeking to engage skilled professionals with Defence or Defence industry experience to join our permanent workforce and support complex defence and national security projects that safeguard Australia's future.Downer Professional Services is comprised...


  • Melbourne, Victoria, Australia beBeeHealthInformationManager Full time $85,000 - $130,000

    Health Information Manager Job OpportunityWe are seeking an experienced Health Information Manager to join our team.About the RoleSupport and guide health information related activities across the serviceProvide education and training to stakeholders on health information requirementsMaintain high standards of privacy, confidentiality and other areas of...


  • Melbourne, Victoria, Australia Downer Professional Services Full time

    ILS/Systems Integration Lab Service ManagerJoin to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional ServicesILS/Systems Integration Lab Service Manager1 week ago Be among the first 25 applicantsJoin to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional ServicesGet AI-powered advice on...


  • Melbourne, Victoria, Australia Downer Professional Services Full time

    ILS/Systems Integration Lab Service Manager Join to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional Services ILS/Systems Integration Lab Service Manager1 week ago Be among the first 25 applicants Join to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional Services Get AI-powered advice...


  • Melbourne, Victoria, Australia Downer Professional Services Full time

    ILS/Systems Integration Lab Service ManagerJoin to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional ServicesILS/Systems Integration Lab Service Manager1 week ago Be among the first 25 applicantsJoin to apply for the ILS/Systems Integration Lab Service Manager role at Downer Professional ServicesGet AI-powered advice on...


  • Melbourne, Victoria, Australia beBeeHealthcare Full time $57,948 - $81,116

    Key Role in Auditing Support at Health InstitutionAs a team member, you will play a vital role in supporting auditing activities across the organization.This is an exciting opportunity to work in a dynamic environment that values innovation and continuous improvement.We offer flexible working options and a permanent part-time role with a classification range...