Service Delivery Leader
2 days ago
About the Role: We are seeking a Manager Training and Service Excellence to join our team. This is a critical role responsible for developing and delivering training programs that drive continuous improvement in service excellence and business systems.
This is an exciting opportunity for an experienced and motivated leader who is passionate about the student experience and thrives in a collaborative, fast-paced environment. You'll lead a small team of specialist trainers to build staff capability, ensure consistent and high-quality service delivery, and support key student lifecycle operations.
- Lead the design and implementation of a comprehensive training and development program aligned to VU's strategic goals.
- Oversee the delivery of engaging and targeted training across systems, processes, and service excellence initiatives.
- Supervise and develop a team of training professionals.
- Drive continuous improvement using data insights and best practice.
- Collaborate with key stakeholders across the university to build a culture of service excellence.
What We Offer: A dynamic work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on the student experience at Victoria University.
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