Quality Assurance Specialist

4 weeks ago


Chermside, Queensland, Australia Empire Group Full time
Job Title: Quality Assurance Officer

Empire Group is seeking a highly skilled Quality Assurance Officer to join their team.

Job Summary:

The successful candidate will have experience in internal auditing, quality assurance, or compliance. They will be responsible for facilitating ongoing development, improvement, and implementation of enhancements to department-wide policies, processes, and procedures to enhance operational efficiency, performance, and customer experience.

Key Responsibilities:
  • Provide advice and guidance to staff and supplier organizations concerning all facets of quality management implementation and operation.
  • Promote better operational practices in preventing complaints through effective communication formats.
  • Provide monthly reporting to management.
  • Facilitate meetings to provide guidance on complaints management processes.
  • Conduct complex complaints investigations with clients and members of the public as requested by senior management.
  • Assist in advancing internal business assurance within the department through undertaking the assessment of process conformance, performance management, reliability of management reporting, and effectiveness of key controls.
Requirements:
  • Prior experience in internal auditing, quality assurance, or compliance.
  • High attention to detail.
  • Proven ability to understand the relationship between business systems, end-user operations, and interacting processes and procedures.
  • Possesses high-level and advanced written communication, including group presentation skills.
  • Proven ability to prepare documentation using appropriate communication styles.
How to Apply:

To be considered for this position, please submit your CV and cover letter in Microsoft Word format. Alternatively, email your application to the relevant contact person.



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