Resident Experience Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time
Job Title: Customer Experience Manager

We are seeking an experienced Customer Experience Manager to join our team. This is a full-time permanent opportunity that requires you to lead the front-line team in efficient and effective operations.

  • This includes assisting residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
  • Ensuring direct reports receive timely feedback on their performance in a professional and encouraging manner.
  • Maintaining control over the delivery of a quality accommodation product for resident requirements.
About the Role

As a Customer Experience Manager, you will be responsible for building a high-performing team by providing assistance with recruitment, and delivering relevant training and development opportunities.

  • You will also be responsible for ensuring accurate accounting of all resident-related accounts for rental and sundries.
  • Liaising with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
Requirements

To be successful in this role, you will need:

  • A valid work visa in Australia.
  • A National Police Check (or willingness to obtain).
  • A Working with Children Check (Vic).
  • A Current Agents Representative Certificate lodged with Consumer Affairs Victoria.
Why Choose Us?

At UniLodge, we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing.

Our people are the heart of our business, and their contributions are valued and celebrated.

  • Veterinary Resident

    4 hours ago

    Melbourne, Victoria, Australia University Of Melbourne Full time

    Join to apply for the Veterinary Resident (Oncology) role at University of Melbourne1 day ago Be among the first 25 applicants Join to apply for the Veterinary Resident (Oncology) role at University of Melbourne Get AI-powered advice on this job and more exclusive features.University of Melbourne provided pay range This range is provided by University of...

  • Veterinary Resident

    2 weeks ago

    Melbourne, Victoria, Australia The University of Melbourne Full time

    Location: Melbourne, Australia (Werribee Campus)Role type: Full-time; Fixed-term for 3 years Faculty: ScienceDepartment/School: Melbourne Veterinary SchoolSalary: Level A – AUD $85,555 to $116,094 p.a. plus 17% super (retirement savings system/pension scheme) Apply now to join our Anatomical Pathology residency program and shape the future of animal...

  • Residence Manager

    1 day ago

    Melbourne, Victoria, Australia At Full time

    Add expected salary to your profile for insightsResidence Manager- Arcare Parkview & NirvanaJob stability with meaningful and deeply rewarding workPromotes and Supports a Healthy Work-Life BalanceOpportunities for Professional Development and Career ProgressionAbout ArcareAs one of Australia's leading aged care providers, we have over 50 residences in QLD,...

  • Resident Services Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Greystar (International) Full time

    Join to apply for the Resident Services Coordinator role at Greystar (International)6 days ago Be among the first 25 applicantsJoin to apply for the Resident Services Coordinator role at Greystar (International)Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Greystar (International)Looking for an exciting,...

  • Residence Manager

    2 days ago

    Melbourne, Victoria, Australia Summerset Retirement Villages Full time

    Join to apply for the Residence Manager role at Summerset Retirement Villages1 week ago Be among the first 25 applicantsJoin to apply for the Residence Manager role at Summerset Retirement VillagesGet AI-powered advice on this job and more exclusive features.Company DescriptionA rare leadership opportunity in our brand-new Cranbourne North Care...

  • Caring Professional

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCoordinator Part time $80,000 - $90,000

    Clinical Care CoordinatorJoin us to make a positive impact in the lives of older people every day.The opportunity to provide high-quality safe care and show compassion is waiting for you.As a Clinical Care Coordinator, you will oversee and guide effective resident-focused clinical outcomes.Undertake or supervise others to undertake clinical care for...

  • Residence Manager

    2 weeks ago

    Melbourne, Victoria, Australia Summerset Full time $90,000 - $120,000 per year

    Company Description A rare leadership opportunity in our brand-new Cranbourne North Care CentreYou can help bring our villages to lifeAt Summerset, from the moment we start developing a village to when our residents call it home, it's the passion and dedication of our people that brings our villages to life. We are one team, united by being part of something...

  • Residence Manager

    1 day ago

    Melbourne, Victoria, Australia Summerset Retirement Villages Full time

    Join to apply for theResidence Managerrole atSummerset Retirement Villages1 week ago Be among the first 25 applicantsJoin to apply for theResidence Managerrole atSummerset Retirement VillagesGet AI-powered advice on this job and more exclusive features.Company DescriptionA rare leadership opportunity in our brand-new Cranbourne North Care Centre.Company...

  • Luxury Residences

    4 weeks ago

    Melbourne, Victoria, Australia Innovative Talent Group Full time

    Luxury Residences - Senior Property Manager.Add expected salary to your profile for insightsThis is where high-end living meets high-level management.Our client is a leading name in Melbourne's luxury property development and management space and they're searching for a Senior Property Manager to take the reins of a premium Build to Rent portfolio in...

  • Luxury Residences

    4 weeks ago

    Melbourne, Victoria, Australia Innovative Talent Group Full time

    Luxury Residences - Senior Property Manager.Add expected salary to your profile for insightsThis is where high-end living meets high-level management.Our client is a leading name in Melbourne's luxury property development and management space and they're searching for a Senior Property Manager to take the reins of a premium Build to Rent portfolio in...