Senior Customer Service Team Lead

24 hours ago

Geraldton, Western Australia beBeeLeadership Full time $103,200 - $109,200
Customer Service Leadership Opportunity

We're seeking a skilled professional to take charge of our store operations.

Key Responsibilities:
  1. Lead and motivate your team to achieve store results.
  2. Support the Store Manager to achieve store targets.
  3. Develop and implement strategies to improve customer satisfaction and drive sales growth.
  4. Ensure all areas of the store are maintained to the highest standards.
About You

We need someone who has:

  • Experience leading teams, preferably in a customer-facing environment.
  • Top-notch communication skills to inspire teammates and delight customers.
  • Passion and skills for motivating, training, and encouraging your team to perform their best.
  • A professional and responsible approach to every situation.
  • An ability to work independently and oversee the execution of policies and procedures.
What We Offer
  • A comprehensive retail leadership training program from day 1.
  • A flexible rotating roster, including weekends and early mornings.
  • Clear career progression opportunities within our growing network - over 80% of our retail leaders are promoted from within.
  • Be part of a company with purpose - we're committed to sustainability and positively impacting our communities.
  • Work in a friendly and supportive environment with small teams.

We offer a wide range of benefits to support you and your family, including paid parental leave, superannuation on parental leave, up to 5 days paid compassionate leave, natural disaster leave, emergency services leave etc. Plus, boost your well-being with the employee wellbeing program and access our confidential Employee Assistance Program, free of charge.

Our Expectations

As a leader, you will be expected to:

  • Drive sales growth through effective merchandising and promotions.
  • Maintain a safe and clean working environment.
  • Identify opportunities for improvement and implement changes.

With our support and guidance, you'll have the opportunity to develop your skills and advance your career in a dynamic and fast-paced industry.

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