Housing Services Manager

4 days ago

Brisbane, Queensland, Australia beBeeSupport Full time
Job Title

The Department Liaison Office serves as the vital link between the Ministerial Office and the Department, facilitating seamless communication and collaboration.

Its core role is to keep the Minister's Office informed about the Department's operations and the agencies within the Minister's portfolio. Additionally, the office supports the Minister and other portfolios by managing enquiries related to the services and responsibilities of Housing and Public Works (HPW).

Beyond communication, the office plays a key role in driving projects and initiatives aimed at strengthening the service delivery network, ensuring the highest level of support for individuals in housing need.

Key Responsibilities :

  • managing telephone communication from members of the public to the Minister's Office
  • accurate recording, tracking and monitoring telephone enquiries to ensure appropriate and timely action has been taken by the department
  • responding clearly and accurately to enquiries from a broad range of stakeholders including members of the public, government departments and Ministerial Offices in a timely manner, to ensure effective resolution
  • providing project and administrative support to the team including reoccurring and one-off activities
  • undertaking research and analysis ensuring information and data is presented in a way that is easy to understand and appropriate for the audience
  • working collaboratively and operating as an effective team member while providing project support
  • maintaining secure information management systems and updating manuals and lists when required
  • monitoring, recording and tracking of telephone, email and written correspondence for both incoming mail and email accounts for the team
  • monitoring and operating within high volume mailboxes
  • full competency on use of the correspondence tracking system; other duties as required, including covering other roles as necessary within the Director-General's Office

Applications remain current for 12 months.

Job Ad Reference : QLD / / 25

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