Director of Customer Experience Strategy

6 days ago


Sydney, New South Wales, Australia ING Full time

We are looking for a seasoned marketing professional to join our team as the Director of Customer Experience Strategy. As a key member of our leadership team, you will be responsible for developing and executing strategies that drive customer engagement and loyalty.

Your primary focus will be on understanding customer needs and preferences, identifying opportunities for growth, and working with cross-functional teams to develop and implement targeted marketing campaigns.

You will have a proven track record of success in driving business results through data-driven marketing strategies, and be able to communicate complex ideas effectively to both technical and non-technical stakeholders.

In this role, you will work closely with our product and customer marketing teams to develop go-to-market strategies that meet customer needs and drive business growth.

You will also partner with our brand and external communications teams to ensure that all marketing efforts are aligned with our overall brand strategy.

As a highly collaborative and strategic thinker, you will be able to build strong relationships with internal stakeholders and drive change across the organization.

Key Responsibilities:
  • Develop and execute customer experience strategies that drive engagement and loyalty
  • Work with cross-functional teams to develop and implement targeted marketing campaigns
  • Analyze customer data to identify trends and opportunities for growth
  • Partner with product and customer marketing teams to develop go-to-market strategies
  • Collaborate with brand and external communications teams to ensure alignment with overall brand strategy


  • Sydney, New South Wales, Australia Director File Full time

    Director of Corporate Strategy - New South Wales 1 day ago Job title: Business Advisory Director Position Description This is an exciting opportunity for an experienced professional to join our CA firm in Sydney as a Business Advisory Director.In this role, you will provide business advisory, strategic planning, and tax compliance services to our clients and...

  • Strategic Director

    2 weeks ago


    Sydney, New South Wales, Australia Director File Full time

    Strategic Director - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description Director of Corporate Strategy We are seeking a highly experienced Strategic Director to join our team as a Business Advisory Leader.About the Opportunity This is an excellent opportunity for a senior professional to drive business growth and...


  • Sydney, New South Wales, Australia Director File Full time

    Business Solutions Director - New South Wales - Director File 3 days ago Job title: Director of Business Advisory Description Senior Business Development Position As a Director of Business Advisory, you will play a critical role in shaping the future of our business and driving growth through innovation and excellence.You will be responsible for developing...


  • Sydney, New South Wales, Australia Director File Full time

    Strategic Director Role - New South Wales - Director File 1 day ago Job title: Director of Corporate Strategy Description This is an exciting opportunity for a professional to join our firm as a Business Advisory Director.You will provide business advisory, strategic planning, and tax compliance services to clients and help drive business growth.Key...


  • Sydney, New South Wales, Australia Director File Full time

    Strategic Planning Director - New South Wales - Director File Job title: Director of Corporate Strategy Description About the Role: We seek an experienced professional to join our Sydney office as a Business Advisory Director.In this role, you will deliver high-quality services that meet client expectations.Your primary responsibility will be to maintain...


  • Sydney, New South Wales, Australia Coles Full time

    We're seeking an experienced leader to join our team as a Customer Experience Director. In this role, you'll be responsible for driving customer satisfaction and loyalty across the store.About the RoleYou'll work closely with the Store Manager to develop and implement strategies that enhance the customer experience, drive sales growth, and improve...


  • Sydney, New South Wales, Australia Alhgroup Full time

    A motivated Customer Experience Director is required to lead the team at the Rex Hotel in Adelaide's western suburb of Marleston.This role involves developing and implementing strategies to deliver exceptional customer experiences and driving business growth.Lead a team of experienced professionals to deliver outstanding resultsDevelop and implement...


  • Sydney, New South Wales, Australia VIP Tires & Service Full time

    Job DescriptionVIP Tires & Service is seeking a highly skilled and experienced Customer Experience Director to join our team. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and that our team is equipped to deliver outstanding results.The successful candidate will have a proven...


  • Sydney, New South Wales, Australia ClearCompany Full time

    We are seeking a Director of Customer Experience to join our Residential Communities team. As a key member of our leadership team, you will be responsible for driving growth and revenue through the development and execution of a sales strategy.About the RoleThis is a unique opportunity to join a leading developer in Australia and take on a newly created...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Critical strategy role to make an impact and create better customer outcomes Can be based either in Sydney or Melbourne Hybrid working See yourself in the team Institutional Banking and Markets (IB&M) is responsible for leading the Group's relationships with major corporate and government clients and institutional investors, and provides a full range of...


  • Sydney, New South Wales, Australia Miro Full time

    Job DescriptionThe Director of Customer Experience Asia-Pacific will be responsible for leading our customer experience strategy in the region.This includes developing and implementing strategies to deliver exceptional support experiences, fostering positive customer relationships, and driving business growth.You will work closely with our Global Customer...


  • Sydney, New South Wales, Australia Director File Full time

    Director of Operations - New South Wales 1 day ago Job Title: Senior Director Position Description At our boutique firm, we pride ourselves on delivering exceptional service quality.As a Senior Director, you will be responsible for driving business growth through effective client relationship management and leadership.Expertise Our team excels in providing...


  • Sydney, New South Wales, Australia Fresh Clinics Full time

    Creating Exceptional Customer Journeys at Fresh ClinicsFresh Clinics is a leading provider of innovative solutions for the medical aesthetics industry. We are committed to delivering exceptional customer experiences through effective CX strategy.We are looking for a skilled CX Strategist to join our team and create exceptional customer journeys. As a key...

  • Strategy Manager

    4 days ago


    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    DCS Clerk Grade: 11/12 (base salary $145,378 - $168, 130 + super)Full-Time Temporary opportunity up to 12-monthsLocation: McKell, Sydney (Hybrid working)The Strategy and Architecture team sits within the Department of Customer Service, Government Shared Services, Information Communication Technology (ICT) team.As a Strategy Manager you will be responsible...


  • Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    About UsThe NSW Department of Customer Service is a leader in delivering excellent customer service, digital transformation, and regulatory reform. We are committed to creating better outcomes for the people of NSW through innovative and effective solutions.Job DescriptionWe are seeking an experienced Technical Capability Director to join our leadership...


  • Sydney, New South Wales, Australia NSW Health Full time

    Director of Financial StrategyThe Sydney Local Health District is seeking a Director of Financial Strategy to lead the development and implementation of financial strategies that drive organisational performance.This is a key role that involves providing strategic advice, overseeing financial controls, and driving sound financial decision-making across the...


  • Sydney, New South Wales, Australia Capgemini Full time

    At Capgemini Group, we are proud of our purpose "Unleashing human energy through technology for an inclusive and sustainable future".Our success is measured through our value creation, and our overall positive impact.Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising...


  • Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    Job Description:The NSW Department of Customer Service is seeking a highly skilled and experienced Strategy Manager to join our team.This role offers the opportunity to develop and execute ICT strategies that drive business value and clear outcomes for our agencies. As a Strategy Manager, you will work closely with our strategy and client agency teams to...

  • Strategy Director

    1 day ago


    Sydney, New South Wales, Australia M&C Saatchi Group Full time

    M+C Saatchi Group is a global creative solutions company and the world's largest independent creative network.We connect specialist expertise, powered by creativity, data and technology, to help build famous brands, solve the most complex business and societal challenges, and create and curate Cultural Power for our clients.The OpportunityWe are seeking a...


  • Sydney, New South Wales, Australia Publicis Sapient Full time

    Digital Strategy Director - Public Sector Job ID: 2025-96710 21 Harris Street, Pyrmont Sydney New South Wales 2009 Australia As a Digital Strategy Director focused on the Public Sector in our Strategy and Consulting practice, you will lead the development of innovative technology and digital strategies to improve public sector service delivery and...