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Customer Experience Director

7 days ago

Sydney, New South Wales, Australia VIP Tires & Service Full time
Job Description

VIP Tires & Service is seeking a highly skilled and experienced Customer Experience Director to join our team. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and that our team is equipped to deliver outstanding results.

The successful candidate will have a proven track record of managing teams, with strong leadership and communication skills. They will also possess a deep understanding of the automotive service industry and be able to develop and implement strategies to drive business growth.

Key Responsibilities:

  • Lead and manage a team of technicians to achieve outstanding customer service and quality results
  • Implement and maintain effective processes and procedures to ensure efficient service delivery
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage and control costs, including labor and materials

Requirements:

  • Minimum 2 years experience in automotive service management
  • Proven track record of achieving customer satisfaction targets
  • Strong leadership and communication skills
  • Able to work effectively in a fast-paced environment