Assistant Product Manager, Cards Fulfilment Modernisation
3 weeks ago
About the Role
This is an exciting opportunity to join our team as an Assistant Product Manager, Cards Fulfilment Modernisation. In this role, you will play a critical part in the Origination Modernisation program, supporting the Credit Limit Increase Modernisation and coordinating requirements across stakeholders.
Key Responsibilities
- Monitor and report on the product marketplace, trends, and direct competitors to prepare recommendations for product enhancements and/or new features.
- Analyse customer breakpoints, Voice of Customer feedback, and opportunities for improvement to support the development and refinement of customer experience.
- Support the completion of customer and business impact analysis to support change, product, and process development and uplift.
- Analyse and prepare reports on key product performance drivers impacting the product, including financial, business, and customer experience metrics.
- Draft and coordinate internal communications and training materials to uplift product knowledge and capability.
- Identify and implement process improvement opportunities.
- Support the Product Managers in delivering strategic initiatives.
- Execute key controls within the squad to manage and mitigate risk.
Requirements
- Previous work experience in a Retail Banking environment is preferable.
- Exceptional communication, influencing, and stakeholder management skills.
- Highly customer-focused.
- Strong problem-solving capabilities, including the ability to investigate autonomously.
- An ability to balance strategic objectives, risk, customer, and business outcomes.
- Strong risk mindset.
- Tertiary qualification in a business or related field preferred.
About Us
At Commonwealth Bank of Australia, we're committed to delivering exceptional customer experiences and driving business growth. Our team is passionate about creating innovative solutions that meet the evolving needs of our customers.
What We Offer
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to fostering a culture of inclusivity, diversity, and respect.
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Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time{"h1": "Transform Customer Experiences with Our Credit Cards Team", "p": "As an Assistant Product Manager in our Credit Cards Verification and Fulfilment team, you will play a critical role in supporting the Origination Modernisation program. This includes coordinating requirements across stakeholders, supporting change management, and delivering to our...
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Sydney, New South Wales, Australia Commonwealth Bank of Australia Full timeAbout the RoleThis is an exciting opportunity to join our team as an Assistant Product Manager, focusing on Cards Fulfilment Modernisation. As a key member of our squad, you will play a critical role in supporting the Origination Modernisation program, including Credit Limit Increase Modernisation.Key ResponsibilitiesMonitor and report on the product...
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