Senior Property Officer
4 weeks ago
We are seeking a dedicated and experienced Senior Property Officer to join our Property Services team. In this role, you will be responsible for delivering high-quality services related to property and vehicle insurance claims for NSW Trustee & Guardian customers.
Key Responsibilities- Independently manage high-volume and complex customer insurance transactions, providing guidance and support to our Client Service Officers.
- Coordinate restoration and repairs with insurance companies and manage external consultants and other relevant parties.
- Communicate and engage with customers to provide support, guidance, and advice, ensuring a coordinated approach to insurance claims.
- Build and maintain rapport with customers through ongoing consultations.
- Manage a complex caseload, delivering high-quality and timely advice and services to customers, both internally and externally.
- Provide advice to assist with the resolution of disputes, maintaining sensitivity, discretion, and a professional manner when handling difficult inquiries and issues.
- Actively participate in a phone roster and assist colleagues in providing high-quality customer service.
- Tertiary qualifications or equivalent experience in complex property insurance claims and capacity to interpret Product Disclosure Statements and contracts.
- Understanding of NSW Trustee & Guardian's key services and customer base, including experience working and/or supporting people with disability, vulnerable or older people.
- Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.
NSW Trustee & Guardian is a dedicated NSW Government agency that protects, promotes, and supports the rights, dignity, choices, and wishes of our customers. We are committed to delivering high-quality services and making a positive impact in the lives of our customers.
What We Offer- Work-life balance with flexible work options.
- Variety of leave options, including recreation, parental, and flex leave.
- Career development opportunities, including study leave and acting opportunities.
- Access to Fitness Passport and employee assistance program.
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