Claims Consultant, Retail Insurance

2 weeks ago

Docklands, Victoria, Australia MLC Limited Full time

About the Role

We are seeking a skilled Claims Consultant, Retail to join our Claims team based in Melbourne. As a key member of our team, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach.

About You

  • You must have prior claims management experience within the life insurance industry.
  • Experience working in customer service or financial services, Allied Health, Nursing, or related medical fields is advantageous.
  • You should be able to communicate and influence positive outcomes.
  • You will be highly customer-centric and enjoy working in a collaborative environment.
  • A basic understanding of medical terminology will be well regarded.

What We Offer

  • We do work that makes a genuine difference to our customers, partners, and community.
  • We have a supportive, inclusive, and flexible team culture, including hybrid working.
  • We support your growth and development, and careers across our business units and teams that are as unique as our people.
  • We reward and celebrate our successes, through our incentive and recognition programs.
  • We offer tools, resources, and benefits to support your wellbeing, including additional lifestyle leave and our Family Life hub.
  • We connect and celebrate our diversity at work through our social committees and employee groups, and we contribute to our community with paid volunteer leave and through our sustainability commitments.

Should an applicant be the preferred candidate, background checks (including Federal Police Checks, Employment checks, ASIC banned and disqualified persons, and Bankruptcy checks) will be completed prior to the candidate's employment being confirmed. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.

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