Retail Claims Manager
3 weeks ago
{"h1": "Retail Claims Manager Job Description", "p": "As a Retail Claims Manager at MLC Limited, you will lead a team of claims professionals to manage a portfolio of Retail claims, delivering exceptional customer experience and improving claim duration. This role involves understanding and promoting a contemporary claims management approach, driving team performance to achieve business targets, building relationships with internal departments to share information and collaborate, developing an effective operating rhythm with case management teams, managing the lifecycle of claims, delivering customer experience in line with claim philosophy and guidelines, planning and forecasting volumes and demand to achieve service levels, and resolving complaints and escalations efficiently.", "ul": [{"li": "Minimum 15 years\u2019 experience as a Life Insurance Specialist with at least 5 years Leadership experience"}, {"li": "Extensive understanding of Life Insurance Industry and Life Insurance Claims Regulations"}, {"li": "Demonstrated technical claims expertise in Life Insurance"}, {"li": "Qualifications in Life Insurance Cert IV (Claims or Underwriting) or relevant tertiary qualification"}, {"li": "Experience working in a collaborative environment"}, {"li": "Medical Terminology certificate or similar medical qualification"}], "h2": "About MLC Limited", "p": "We make a genuine difference to our customers, partners, and community. We have a supportive, inclusive, and flexible team culture. We support growth and development, and careers across our business units and teams. We reward and celebrate successes through incentive and recognition programs. We offer tools, resources, and benefits to support wellbeing. We connect and celebrate diversity at work and contribute to our community.", "p": "Background checks will be completed prior to employment confirmation, assessed against the inherent requirements of the position.", "h3": "Key Responsibilities", "ul": [{"li": "Lead a team of claims professionals to manage a portfolio of Retail claims"}, {"li": "Deliver exceptional customer experience and improve claim duration"}, {"li": "Understand and promote a contemporary claims management approach"}, {"li": "Drive team performance to achieve business targets"}, {"li": "Build relationships with internal departments to share information and collaborate"}, {"li": "Develop an effective operating rhythm with case management teams"}, {"li": "Manage the lifecycle of claims"}, {"li": "Deliver customer experience in line with claim philosophy and guidelines"}, {"li": "Plan and forecast volumes and demand to achieve service levels"}, {"li": "Resolve complaints and escalations efficiently"}], "h3": "Requirements", "ul": [{"li": "Minimum 15 years\u2019 experience as a Life Insurance Specialist with at least 5 years Leadership experience"}, {"li": "Extensive understanding of Life Insurance Industry and Life Insurance Claims Regulations"}, {"li": "Demonstrated technical claims expertise in Life Insurance"}, {"li": "Qualifications in Life Insurance Cert IV (Claims or Underwriting) or relevant tertiary qualification"}, {"li": "Experience working in a collaborative environment"}, {"li": "Medical Terminology certificate or similar medical qualification"}], "h3": "About Us", "p": "We are MLC Limited, a company that makes a genuine difference to our customers, partners, and community. We have a supportive, inclusive, and flexible team culture, and we support growth and development, and careers across our business units and teams.", "p": "We reward and celebrate successes through incentive and recognition programs, and we offer tools, resources, and benefits to support wellbeing. We connect and celebrate diversity at work and contribute to our community.", "p": "Background checks will be completed prior to employment confirmation, assessed against the inherent requirements of the position.", "h3": "What We Offer", "ul": [{"li": "Supportive, inclusive, and flexible team culture"}, {"li": "Growth and development opportunities across our business units and teams"}, {"li": "Incentive and recognition programs to celebrate successes"}, {"li": "Tools, resources, and benefits to support wellbeing"}, {"li": "Diversity and inclusion initiatives to connect and celebrate our differences"}, {"li": "Background checks completed prior to employment confirmation"}]
-
Senior Claims Manager, Retail
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeJob SummaryAs a Senior Claims Manager, Retail, you will lead a team of claims professionals to manage a portfolio of Retail claims. Your focus will be on delivering an exceptional customer experience and improving claim duration.Key ResponsibilitiesLead a team of claims professionals to manage a portfolio of Retail claimsDeliver an exceptional customer...
-
Claims Consultant, Retail
1 week ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a skilled Claims Consultant, Retail to join our Claims team based in Melbourne, Sydney, or Brisbane. This role is specifically allocated to the mental health claims team.As a Claims Consultant, Retail, you will manage a portfolio of mental health-related claims, working alongside other Case Consultants to deliver a total customer...
-
Claims Consultant, Retail
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeWe are seeking a skilled Claims Consultant, Retail to join our team at MLC Limited. This role is specifically allocated to the mental health claims team.As a Claims Consultant, Retail, you will manage a portfolio of mental health-related claims. You will work alongside other Case Consultants to deliver a total customer experience that keeps our customers and...
-
Claims Consultant, Retail
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled Claims Consultant, Retail to join our Claims team based in Melbourne. As a key member of our team, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach.With a generous salary package and participation in our short-term incentive program, you will have the...
-
Senior Claims Professional
1 week ago
Docklands, Victoria, Australia MLC Limited Full timeJob SummaryWe are seeking a highly skilled Senior Claims Professional to lead our Retail claims team. As a key member of our team, you will be responsible for managing a portfolio of claims and delivering an exceptional customer experience.About the RoleLead a team of claims professionals to manage a portfolio of Retail claims.Develop and implement an...
-
Claims Management Leader
1 day ago
Docklands, Victoria, Australia MLC Limited Full timeJob Title: Claims Management LeaderAbout the Role:In this leadership position, you will be responsible for managing a portfolio of Retail claims. Your focus will be on leading a team of claims professionals to deliver an exceptional customer experience and improve claim duration.Main Responsibilities:Lead a team of claims professionals to manage a portfolio...
-
Case Consultant, Retail Claims Specialist
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Case Consultant, Retail Claims to join our Claims team based in Melbourne, Sydney, or Brisbane. This role is specifically allocated to the mental health claims team, where you will manage a portfolio of mental health-related claims.As a Case Consultant, Retail Claims, you will work alongside other...
-
Claims Consultant
8 hours ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe have an exciting opportunity for a skilled Claims Consultant to join our Retail Claims team in Melbourne or Sydney.As a Claims Consultant, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach. You will work closely with our specialist team to ensure that claims are handled efficiently and...
-
Claims Specialist, Retail Insurance
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a skilled Claims Specialist, Retail Insurance to join our Claims team in Melbourne or Sydney.As a Claims Specialist, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach.You will work closely with our customers to understand their needs and provide solutions that meet their...
-
Claims Specialist, Retail Insurance
1 week ago
Docklands, Victoria, Australia MLC Limited Full timeWe are seeking a skilled Claims Specialist to join our Retail Claims team at MLC Limited. In this role, you will be responsible for managing a caseload of claims with empathy and respect, while providing proactive solutions to our customers.About the RoleMust have prior experience in claims management within the life insurance industry.Experience working in...
-
Claims Management Team Lead
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking an experienced Claims Management Team Lead to join our team at MLC Limited. As a key member of our Claims team, you will be responsible for leading a team of claims professionals to manage a portfolio of Retail claims.Your focus will be on delivering an exceptional customer experience, improving claim duration, and driving...
-
Case Consultant, Retail Claims Specialist
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Case Consultant, Retail Claims to join our Claims team based in Melbourne, Sydney, or Brisbane. This role is specifically allocated to the mental health claims team, where you will manage a portfolio of mental health-related claims.As a Case Consultant, you will work alongside other experienced...
-
Claims Consultant, Retail Insurance
2 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a skilled Claims Consultant, Retail to join our Claims team based in Melbourne. As a key member of our team, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach.About YouYou must have prior claims management experience within the life insurance industry.Experience working in...
-
Case Consultant, Retail Claims Specialist
3 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled Case Consultant, Retail Claims to join our Claims team based in Melbourne.As a Case Consultant, you will be responsible for managing a caseload of claims with empathy, respect, and a proactive approach. You will work closely with our customers and partners to deliver a total customer experience that meets their...
-
Case Consultant, Retail Claims Specialist
3 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Case Consultant, Retail Claims to join our Claims team based in Melbourne, Sydney, or Brisbane. This role is specifically allocated to the mental health claims team. As a Case Consultant, you will manage a portfolio of mental health-related claims, working alongside other Case Consultants to...
-
Case Manager, Mental Health Claims
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled and compassionate Case Consultant to join our Retail Claims team in Melbourne, Sydney, or Brisbane. As a key member of our mental health claims team, you will be responsible for managing a portfolio of mental health-related claims with empathy and respect.With a generous salary package and participation in our...
-
Case Manager, Mental Health Claims
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled and compassionate Case Consultant to join our Retail Claims team in Melbourne, Sydney, or Brisbane. As a key member of our mental health claims team, you will be responsible for managing a portfolio of mental health-related claims with empathy, respect, and a proactive approach.With a generous salary package and...
-
Claims Accountant, Life Insurance Specialist
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled Claims Accountant to join our Life Insurance team. As a Claims Accountant, you will play a critical role in ensuring the consistent delivery of a high-quality claims accounting service that promotes industry-leading claims practices and minimizes the risk of financial leakage.Your key focus will be to provide...
-
Claims Accountant, Life Insurance Specialist
4 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled Claims Accountant to join our Life Insurance team. As a Claims Accountant, you will play a critical role in ensuring the consistent delivery of a high-quality claims accounting service that promotes industry-leading claims practices and minimizes the risk of financial leakage.Your key focus will be to provide...
-
Claims Accountant, Life Insurance Specialist
3 weeks ago
Docklands, Victoria, Australia MLC Limited Full timeAbout the RoleWe are seeking a highly skilled Claims Accountant to join our Life Insurance team. As a Claims Accountant, you will play a critical role in ensuring the consistent delivery of a high-quality claims accounting service that promotes industry-leading claims practices and minimizes the risk of financial leakage.Key ResponsibilitiesProvide...
