Retail Operations Lead

1 week ago


Perth, Western Australia beBeeLeadership Full time $60,000 - $75,000
Key Retail Supervisor Role

This position plays a pivotal role in ensuring exceptional customer experiences at Perth International Airport duty-free. As a key member of our retail team, you'll provide outstanding service, showcase diverse products, and contribute to memorable shopping experiences for passengers worldwide.

About the Position:
  • Lead store and shift teams for optimal customer satisfaction
  • Ensure staff positioning based on shop activity levels
  • Maintain shop standards and accuracy of pricing information
  • Address customer inquiries and concerns professionally
  • Communicate shift information and policies clearly
  • Assume Store Manager responsibilities when needed
Responsibilities Include:
  • Track daily sales performance and supervise inventory management
  • Organize shift plans and improve operational efficiency standards
  • Promote quality customer service and maintain feedback channels effectively
  • Manage cashiers and ensure efficient cash handling procedures
  • Improve operational standards to enhance customer experience
  • Evaluate store employees with the Shop Manager's support
  • Coordinate staff scheduling and manage absences accordingly
  • Conduct staff briefings on shift information and policies regularly
  • Provide product knowledge and training to shop personnel
About You:
  • Previous retail experience with a proven track record in supervisory or leadership roles
  • Strong Leadership and problem-solving skills are essential
  • Strong organizational abilities to thrive in a fast-paced retail environment
  • Demonstrated ability to build effective teams and motivate employees
  • Ability to multitask and prioritize effectively


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