Technical Support Specialist

2 weeks ago

Singleton, Australia beBeeTechnical Full time $100,000 - $120,000

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical expertise. As a key member of our support team, you will be responsible for diagnosing and resolving complex issues related to Liebherr excavators.

Key Responsibilities:

  • Diagnose and repair electrical, mechanical, and hydraulic faults on Liebherr excavators.
  • Assist with major and minor services to site machines.
  • Manage warranty jobs and support with site claim submissions.
  • Conduct machine health assessments and generate comprehensive reports.
  • Promote Liebherr as a solutions provider, exceeding customer expectations.
  • Ensure clear communication with customers, keeping them informed of all relevant information.
  • Collaborate effectively with supervisors and tradespeople.
  • Coach and mentor technicians.

Requirements:

  • Trade Qualified - Certificate III in Mobile Plant Technology or equivalent.
  • Demonstrated experience and expertise with Liebherr excavators or similar equipment is highly regarded.
  • Exceptional diagnostic and fault-finding skills.
  • Strong customer support experience.
  • Excellent communication and interpersonal skills.
  • Self-motivated with a commitment to quality execution.
  • A current driver's license.

Benefits:

Liebherr-Australia offers a competitive salary and benefits package, with opportunities for career development in a dynamic and growing industry.

Additional Qualifications (Highly Regarded):

  • Low Voltage Training
  • MDG25 certification
  • Working at Heights certification
  • Certificate IV Engineering (Fluid Power)

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