Fitness Membership Consultant

Are you passionate about empowering people to achieve their wellness goals? We are currently seeking a highly motivated Member Support Consultant to join our team at Dernancourt.

This is an exciting opportunity for someone who is enthusiastic about delivering exceptional customer service and sales skills to drive membership growth and retention.

As a Member Support Consultant, you will play a key role in building and maintaining a thriving membership base by providing proactive sales activities and retaining existing members through provision of best-in-class customer service. You will be responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.

The role of a Member Support Consultant is highly varied and has two clear goals - achieving membership growth goals through proactive sales activities and retaining existing members through the provision of exceptional customer service. You will be an expert in all things Goodlife: You can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.

Your responsibilities will include:

- Contributing to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

To be successful in this role, you will need:

- Current First Aid & CPR certificates.
- Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems, and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer focused with a desire to achieve exceptional customer outcomes

We offer a range of benefits including:

- A competitive remuneration package, plus superannuation
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

We are committed to diversity and inclusion and welcome applications from candidates from diverse backgrounds. At Fitness and Lifestyle Group, we value and respect the unique contributions that each employee brings to our organisation and we are dedicated to fostering an inclusive workplace culture.