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**Lead Support Account Management Team**

2 months ago

Melbourne, Victoria, Australia ServiceNow Full time

Job Summary

We are seeking a highly skilled and experienced professional to lead our Support Account Management team. As a key member of our organization, you will be responsible for developing and executing strategies to drive customer success and growth.

Key Responsibilities

  • Lead Team Development: Develop and implement strategies to build a high-performing Support Account Management team, including training, coaching, and performance management.
  • Customer Success: Work closely with customers to understand their needs and develop solutions to drive business growth and customer satisfaction.
  • Process Improvement: Analyze and refine Support Account Management processes to improve efficiency, effectiveness, and customer experience.
  • Collaboration and Communication: Foster strong relationships with internal stakeholders, including Sales, Customer Success, and Technical Support, to ensure seamless communication and collaboration.
  • Leadership and Mentorship: Provide guidance, coaching, and mentorship to team members to help them achieve their career goals and develop their skills.

Requirements

  • Management Experience: Proven track record of managing high-performing teams in a fast-paced, dynamic environment.
  • Customer-Facing Experience: Significant experience working with customers in a direct-facing role, with a strong understanding of their needs and pain points.
  • Strategic Thinking: Ability to develop and execute strategic plans to drive business growth and customer success.
  • Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to build strong relationships with internal and external stakeholders.
  • Technical Skills: Proficiency in using technology to drive business outcomes, including sales, customer success, and support operations.

What We Offer

  • Competitive Compensation and Benefits: We offer a comprehensive compensation package, including competitive salary, bonus, and benefits.
  • Opportunities for Growth and Development: We are committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development.
  • Collaborative and Inclusive Work Environment: We foster a collaborative and inclusive work environment, where employees feel valued, respected, and empowered to contribute their best work.