GEHO Support Engineer and Relationship Developer

4 weeks ago


Perth, Western Australia Weir Full time

Weir Minerals: A Global Leader in Mining Solutions

At Weir, we are a world leading engineering business dedicated to making mining operations smarter, more efficient, and sustainable. With a purpose to make a difference, our customers can produce essential metals and minerals using less energy, water, and waste at lower cost.

About the Role:

The successful candidate will be responsible for supporting the Weir Minerals GEHO aftermarket business by developing, maintaining, and maximizing relationships with all GEHO customers in Western Australia sites and head offices in Perth City.

Main Responsibilities:

  • Safety First: Demonstrate unwavering commitment to our zero-harm behaviors in support of our drive towards developing a world-class safety culture.
  • Develop, maintain, and maximize relationships with GEHO customers, ensuring excellent customer satisfaction and loyalty.
  • Assist in preventing competitors from establishing a long-term presence in GEHO's core business at designated sites.
  • Initiate, manage, and maintain service agreements with GEHO customers, working closely with the End User Sales Division to implement service agreements into the Australian market.
  • Provide up-to-date technical information to clients, ensuring they are aware of our latest technical advancements.
  • Follow up on customer requests and complaints until full resolution.
  • Offer technical recommendations and support to customers backed by our WMNL-based Aftermarket Team.
  • Identify and promote new business opportunities to profitably grow the business in the area.
  • Prepare Quarterly Reports measuring performance against objectives, providing details of significant market issues (customer and competitor).
  • Conduct Site Visit Reports following customer visits.
  • Manage inventory effectively.
  • Foster strong internal department and agent liaison.

Requirements:

  • Hold a qualification in Engineering (Mechanical or Electrical).
  • Possess excellent communication skills (written & verbal).
  • Be able to read, analyze, and interpret general business periodicals.
  • Demonstrate sound organizational, people, and time management skills.
  • Be willing to travel to site when required.
  • Have experience using SAP is highly desirable.
  • Show a willingness to travel to other Weir Mineral locations.
  • A committed and proactive attitude towards Environment, Health, and Safety.

Why Join Us:

At Weir, you'll have the opportunity to grow your own way, taking on new challenges, exploring new areas, learning, progressing, and excelling in a dynamic work environment. Our people are empowered to innovate, collaborate, and be themselves, fostering a welcoming, inclusive workplace where everyone's contribution is recognized.

We offer a competitive salary range of $90,000 - $110,000 per annum, depending on experience, as well as opportunities for professional growth and development.



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