Fintech Infrastructure Engineer

1 week ago


Melbourne, Victoria, Australia Zero Hash Full time
About the Role

Zero Hash is seeking a skilled Fintech Infrastructure Engineer to build and maintain the infrastructure for Finance 2.0.

You will be responsible for ensuring smooth technical operations across our client base and tech stack, serving as the public face of the company and interacting directly with our partners.

Job Description:
  • Provide timely analysis and reporting on major incidents, SLAs, SLOs, and other key metrics to stakeholders
  • Support incident response on critical applications and infrastructure issues, collaborating with developers and operational teams
  • Communicate complex technical issues to customers in a clear and concise manner
  • Triage and troubleshoot system issues, identifying root causes and implementing resolutions
  • Manage workflows in Zendesk and JIRA, streamlining processes and improving efficiency
  • Create custom alerts and dashboards using application logs and business metrics
  • Prioritize zero outages and minimize production issues, driving continuous improvement
Requirements:
  • 1-3 years of experience in technical operations and customer support, preferably in FinTech SAAS businesses
  • In-depth knowledge of relational/document-oriented databases, including SQL
  • Ability to perform REST API/FIX API troubleshooting and debugging
  • Familiarity with Python/Bash scripting, FIX API/WebSocket API, and blockchain/trading environments
  • Experience with real-time monitoring tools such as Grafana, Prometheus, Loki, and OpsGenie
Benefits:

We offer a comprehensive package of benefits, designed to promote a happy, motivated, and healthy team.

  • A competitive salary ranging from $120,000 to $180,000 annually
  • Maternity & Paternity leave
  • WeWork Membership
  • WFH Yearly Stipend
  • L&D Stipend (after 6 months)
About Zero Hash

Zero Hash's full-stack financial infrastructure seamlessly connects fiat, crypto, and stablecoins, empowering global value transfers and commerce.

Our platform provides the complete technical infrastructure (delivered through API and SDK) and regulatory stack for sending, receiving, storing, and converting fiat, crypto, and stablecoins, in one platform.

Backed by Interactive Brokers, Point72 Ventures, NYCA, Bain Capital, and tastytrade.

The Zero Hash Culture

We value independence, passion, collaboration, initiative, empathy, adaptability, transparency, and integrity.

Join us and shape the future of finance.



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