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IT Support Operations Supervisor

2 months ago

Brisbane, Queensland, Australia Icon Group Full time
Position Overview:
As a pivotal member of our organization, the IT Support Operations Supervisor is responsible for overseeing the daily functions of our centralized IT Service Desk. This full-time role is essential in ensuring that our technology support services operate smoothly, allowing our staff to concentrate on delivering exceptional care to our patients.

Key Responsibilities:
1. Lead and manage the IT Service Desk team, ensuring effective execution of operational tasks and deliverables.
2. Drive continuous improvement initiatives across all aspects of IT support services.
3. Foster strong relationships within the organization to enhance service delivery and collaboration.

Qualifications:
- Proven leadership experience in an IT support setting, preferably within the healthcare sector.
- Familiarity with ITIL frameworks and processes, particularly in Incident and Service Request Management.
- Relevant educational background in Information Technology or a related discipline.
- Solid understanding of common IT hardware, software, and applications used in corporate environments.
- Strong interpersonal skills with a proactive approach to problem-solving.

Why Choose Us:
At Icon Group, we are dedicated to expanding our cancer treatment services and making them accessible to a broader audience. Our commitment to excellence ensures that every role contributes to meaningful patient care. We value our employees and promote a culture of professional growth and development, offering various benefits including:
- Access to novated lease options for personal vehicles.
- A comprehensive rewards portal with discounts and cash-back opportunities.
- Employee Assistance Program for confidential support services.
- Opportunities for professional development through individual goal setting and online courses.
- Paid parental leave and options to purchase additional annual leave.

We are committed to fostering an inclusive environment where diverse backgrounds are celebrated, and open communication is encouraged. Our team thrives on collaboration and recognizes the importance of celebrating achievements together.