Customer Experience Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $80,000
Customer Experience Role Overview

This role involves working as a key member of our customer experience team, providing exceptional service to customers through inbound calls and other forms of communication.

About the Position

We are looking for a friendly and professional individual who is passionate about delivering exceptional customer experiences.

Key Responsibilities:
  • Deliver customer retention services and handle enquiries and requests in a timely manner.
  • Update records in our CRM system and maintain accurate spreadsheets.
  • Offer basic technical support to ensure seamless customer interactions.
  • Perform general administrative duties to maintain operational efficiency.
  • Complete additional tasks as directed by management.
Requirements:
  • Experience working in similar customer service roles with strong verbal communication skills.
  • Excellent customer service skills with a good understanding of basic technology and computers.
  • A professional and proactive approach to work, with enthusiasm for problem-solving.
  • Ability to work effectively in high-volume team environments.
About Our Organisation

This organisation is a market leader in the manufacturing sector, operating from a brand-new national head office in Melbourne. As a customer experience specialist, you will be part of a dynamic team dedicated to delivering exceptional customer experiences.

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