Customer Service Representative
2 weeks ago
About Rentokil Initial
Rentokil Initial is a leading global company with 38,000 colleagues across 66 countries. As a member of the FTSE 100, we offer extensive learning and development programs to enhance skills.
Job Description:
This is a full-time opportunity for a Customer Support Co-ordinator to join our team in Perth. The role involves utilising previous customer service experience to build relationships, liaise with customers, and make outgoing calls to organise new jobs and promote ongoing customer excellence.
Key Responsibilities:
- Processing Purchase Orders
- Liaising with customers daily
- Efficiently processing enquiries and proactively resolving client issues
- Supporting the Customer Services, Sales, and Operations Teams to achieve targets and deliverables
- Making outgoing calls to the existing client database to promote products and services
- Coordinating, scheduling, and processing jobs through internal software
- Processing and approving invoices for customers through internal software
- Building and maintaining relationships with customers and suppliers
Requirements:
- Previous working experience in a similar role (customer service/administration/reception and support)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
- Experience using Ariba would be an advantage
The Successful Candidate:
The successful candidate must be able to pass a pre-employment medical, drug & alcohol screen, as well as background checks.
A Great Opportunity:
We offer a supportive company culture and opportunities for career growth. If you are a customer service superstar looking for a challenging role, click the Apply button now to submit your resume.
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