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Help Desk Expert

2 weeks ago

Perth, Western Australia TSA Group - Australia Full time
About This Opportunity

We are excited to offer a full-time role as a Customer Service Agent with TSA Group - Australia. The successful candidate will be responsible for delivering exceptional service to our customers, working collaboratively with the team, and adhering to scripted workflows.

Key Responsibilities
  • Assist customers with their inquiries and provide accurate information regarding local voting centers and general enquiries
  • Deliver personalized support to customers to ensure their needs are met
  • Work collaboratively with the team to achieve exceptional customer experience
  • Maintain accurate records and reports as required
Requirements
  • Integrity: Be respectful, open, honest, and authentic
  • Tech-savvy and smooth talker: Navigate different systems easily and communicate effectively
  • Driven and resilient: Take on challenges and bounce back stronger
  • Big heart: Care deeply about making a positive impact on people's lives
  • Availability: Work within our rotating roster, 6am - 9pm Monday to Sunday