Help Desk Coordinator
1 week ago
Amana Living is seeking a skilled Help Desk Coordinator to join our Property department. As a key member of our team, you will be responsible for processing maintenance requests, managing plant and equipment replacements, and ensuring effective administration via our property information management system (BEIMS).
The successful candidate will possess strong organisational and time management skills, as well as the ability to multitask while maintaining a high level of customer service. You will liaise with internal and external stakeholders, ensuring all maintenance work is completed within expected time frames.
Key Responsibilities:
- Helpdesk Operations
- Provide front-line phone support to the Property team, addressing maintenance requests promptly.
- Liaise with service location staff and contractors regarding job progress and general property issues.
- Monitor and manage cyclical maintenance work, keeping management informed of progress or delays.
- Administrative Support
- Run regular reports and address non-conformance to meet performance standards.
- Maintain accurate filing and reporting of cyclical maintenance work.
- Ensure all contractor National Police Clearances are up to date and process contractor invoices efficiently.
About You:
We are looking for an individual with a strong background in property maintenance administration. The ideal candidate will have knowledge of property maintenance and asset lifecycle requirements, exposure to facilities maintenance, construction, or related industries, familiarity with BEIMS or similar property maintenance systems, and excellent verbal and written communication skills.
Working at Amana Living offers numerous benefits, including salary packaging options, health and wellbeing programs, ongoing training and development, and access to our Employee Assistance Program. We value diversity and welcome applicants from all backgrounds.
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