Customer Service Process Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeOperational Full time $140,000 - $180,000

We are committed to fostering a culture of innovation and operational excellence. Our ideal candidate will drive the development, implementation and ongoing enhancement of customer service processes and tools.

Key responsibilities include designing and documenting scalable customer service processes, analyzing customer service KPIs and operational data to identify areas for improvement and working closely with cross-functional teams to ensure end-to-end service delivery.

Key Accountabilities:
  • Develop, implement and maintain customer service processes and SOPs that drive consistency, efficiency and compliance.
  • Analyze customer service KPIs and operational data to identify opportunities for improvement.
  • Conduct regular audits to identify non-compliance and root causes, and develop corrective action plans.
  • Collaborate with IT, Sales, Supply Planning and Logistics to ensure seamless service delivery.
  • Lead the roll-out of new tools, systems and processes, ensuring effective communication, training and adoption.
  • Establish quality assurance frameworks and audit routines to monitor compliance and lead internal and external audit responses.
  • Evaluate and implement customer service support tools to improve efficiency and quality.

  • Manager Process

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Expressions of Interest- At Grade Mobility. Manager Process and Recoveries. Temporary up to 3 months, possible extension. Locations are flexible across NSW with hybrid working.**An exciting opportunity has arisen for an experienced Manager-Process and Recoveries to join the Fines & Debt division within Revenue NSW.Process & Recoveries is part of our...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer - multiple opportunities (Ongoing)****Grade**: Clerk 5/6**Duration**: Multiple ongoing opportunities**Closing Date**: 9:59AM Monday 19 May 2025**Location**: Parramatta Offices 2-3 days per week, with hybrid and flexible working conditions available.The Long Service Corporation (LSC) manages portable long service schemes for the...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Service Officer****Grade**:Clerk Grade 5/6**Employment Type**:Multiple temporary dates (up to 18 months)**Location**:Gosford**Applications Close**: Monday 16th September 2024 [at 9:59am]**This role sits within the NSW Fair Trading Division in the Long Service Corporation team*******About the team**Fair Trading and Regulatory Services works across...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Service Officer, Gosford, Ongoing**- Salary starting from $75,992 + 10.5% super- Status: Full time, Ongoing role- Location: Gosford- Operational role providing onsite (face to face) customer service 5 days per week**About the role**:Deliver high quality customer service providing assistance, information and customer support services to facilitate...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Senior Process Excellence Lead

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $125,693 - $138,510 per year

    Senior Process Excellence LeadClerk Grade:9/10Salary Range:$125,693-$138,510 + superannuationEmployment Type:Full-time, OngoingLocation:SydneyAbout this roleJoin a dynamic and passionate team of experts delivering Process Excellence initiatives across the Department of Customer Service (DCS). This is an exciting opportunity to leverage your skills and...

  • Manager, Service Operations

    7 days ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Manager, Service Operations****Grade 11/12, Ongoing****About this role**As the Manager, Service Operations you will be responsible for overseeing a multi-disciplinary team whilst leading and managing IT incident management and service request activities and processes. You can see the bigger picture within our large and complex Organisation to ensure...

  • Customer Resolution Officer

    2 weeks ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **SNSW Grade**:7/8**Employment Type**:Full Time, Temporary until 30 June 2026**This role sits within the Enterprise and Risk Enablement Division in the Customer Resolution and Disputes team.****About the team**The Customer Resolution and Disputes team was established to maintain a centralised Service NSW complaints and disputes handling structure. The...

  • Customer Service Process Professional

    2 weeks ago

    Sydney, New South Wales, Australia beBeeProcess Full time $90,000 - $120,000

    We are seeking a seasoned Process Manager to lead the development and implementation of customer service processes and tools. The ideal candidate will have 5+ years of experience in customer service and process management roles, with a proven track record of driving operational excellence.Key ResponsibilitiesDesign scalable customer service processes and...