
Customer Service Specialist
4 days ago
About Us
We are seeking a Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for managing customer interactions and delivering exceptional service.
Key Responsibilities:
Manage and prioritize customer inquiries and issues, ensuring timely resolution.
Built strong relationships with customers and stakeholders through effective communication and collaboration.
Identify complex problems and develop innovative solutions to meet customer needs.
Take ownership and accountability for allocated customer cases and queries.
Requirements:
- 3+ years of experience in a customer-facing role.
- Proven ability to resolve complex customer issues.
- Strong problem-solving skills and initiative to find creative solutions.
- Excellent verbal and written communication skills.
- Ability to build rapport and collaborate effectively with stakeholders.
We Offer:
- A dynamic and supportive work environment.
- Flexible working arrangements to balance work and personal life.
- Ongoing training and development opportunities.
- A range of employee benefits and perks.
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