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Customer Service Manager

3 weeks ago

Brisbane, Queensland, Australia beBeeProfessional Full time $76,515 - $78,000
Customer Service Manager Job

We are seeking a seasoned professional to lead and enhance our client's customer service operations. This is a pivotal leadership role designed for a hands-on manager who thrives in a technical, trade-focused environment.

Key Responsibilities
  • Lead, mentor, and motivate a team of customer service specialists, fostering a culture of high performance, continuous improvement, and technical knowledge sharing.
  • Manage the full employee lifecycle for your team, including recruitment, onboarding, training, performance reviews, and professional development plans.
  • Provide daily direction, constructive feedback, and coaching to ensure your team is equipped to handle complex technical inquiries and provide accurate, expert advice.
  • Analyse key performance metrics to drive operational efficiency within the customer service centre, implementing solutions to improve call handling times, first-contact resolution, and overall service quality.
  • Liaise closely with the technical, sales, and warehouse teams to streamline workflows, resolve escalated issues, and ensure a seamless, unified response to customer expectations.

We are looking for a highly organised and operations-focused professional to support short-term lettings while working closely with the Guest Services Assistant to ensure a seamless experience for residents and guests.

Essential Skills and Qualifications
  • Previous experience in property management, guest services, or a hospitality-related role.
  • A strong understanding of short-term rental operations, with a proactive and hands-on approach.
  • Exceptional organisational skills, with the ability to manage multiple tasks in a fast-paced environment.
  • Strong communication and interpersonal skills to liaise with guests, residents, and service providers.
  • A keen eye for detail and commitment to delivering premium guest experiences.