Implementation Specialist

4 weeks ago

Chippendale, New South Wales, Australia Vontier Full time
Job Description

This role will oversee the implementation of incoming orders, ensuring seamless customer experiences throughout the process. You will maintain high standards of communication and collaboration with cross-functional teams.

Key Responsibilities
  • Primary ownership for TN and Partner software platform setup and configuration.
  • Create and configure platform users and vehicles.
  • Administer hardware, software, and configuration tools.
  • Execute tasks to support successful implementation of orders aligned with installation requirements.
  • Process incoming orders with high accuracy.
  • Use, create, and manage required documentation and maintain customer records.
  • Work closely with internal and external teams, building strong relationships.
  • Understand customer needs, requirements set out by Pre-Sales Eng/Sales, and ensure desired outcomes are achieved.
  • Promote Vision, Mission, and KPIs as set.
  • Promote and drive a customer-driven culture, focusing on design, delivery, and execution.
  • Maintain knowledge and awareness of best practices in own discipline.
  • Engage with key stakeholders and customers to understand their level of satisfaction and ensure it's kept at a high level.
  • Maintain positive relations between colleagues and communicate key information to the team, working collaboratively in an open and collaborative manner.
Requirements
  • Strong written and verbal communication skills, with the ability to communicate effectively at all levels.
  • Strong communication skills.
  • Experience in working with SAP would be an advantage.
  • Passionate about customer service and relationship building.
  • Experience providing hardware, software, and/or services.
  • Proven success in collaborating with cross-functional teams.
  • Willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders.
  • Able to work with a diverse array of people, challenging in a non-confrontational way, and builds successful working relationships.
  • Working knowledge of GPS & fleet management technology a bonus but not necessary.

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