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Client Support Specialist
2 weeks ago
As a Client Service Coordinator, you will play a vital role in ensuring older Australians receive exceptional care and support to live independently.
About the Role
This position requires strong interpersonal skills to build and maintain relationships with clients and their families, ensuring they receive the best possible service. You will oversee all aspects of service delivery, working closely with internal teams to meet each client's unique needs.
Key Responsibilities
- Contact clients and their families to provide accurate information about available services.
- Maintain client feedback records, addressing concerns in line with relevant policies and procedures.
- Conduct regular wellness visits, client contacts, and annual reviews to optimize care and support.
- Develop care plans aligned with assessments and client goals, collaborating with clinical and allied health teams.
- Review and update care plans annually or as care needs change.
- Manage client resources effectively to prevent deficits or surpluses.
- Maintain accurate budget planners, updating them as services or funding levels change.
- Visit clients in person as required.
About You
You are a compassionate and customer-focused professional who excels in a dynamic environment. Your ability to deliver exceptional service and coordinate resources effectively will ensure clients receive the best possible support.
- Evidence of COVID-19 vaccination.
- A National Police Clearance (valid for 6 months).
- Successful completion of pre-employment health checks and reference checks.
- A valid driver's licence.
- A reliable vehicle with comprehensive insurance.
- Desirable: A Certificate IV in Community Service Coordination or Enrolled Nurse qualification.
- A willingness to complete a paid induction at our training institute.
Benefits
- Salary Packaging
- Discounted Health Insurance
We value diversity and welcome applicants from all backgrounds, including those who identify as living with disability, are Aboriginal or Torres Strait Islander, or members of the LGBTIQA+ community.
We offer a range of services to support older people and those who care for them, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and dementia-specific services.
Our vision is a community where every older person is valued and respected. Our mission is to enable older people to maintain their individuality, providing what is needed to support a fulfilling life.
We lead reforms that benefit our workforce, caring for those who care for a career.
