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Customer Service Coordinator

7 days ago

Brisbane, Queensland, Australia Surf Life Saving Australia Full time
Job Overview

Surf Life Saving Australia is a leading community organisation dedicated to saving lives, creating great Australians, and building better communities. As one of Australia's most respected organisations, we provide numerous ways for individuals to get involved as volunteers or employees.

We have over 180,000 members and 315 affiliated Surf Life Saving Clubs, making us the largest volunteer movement of its kind in Australia and worldwide. Our national fundraising body, the Brisbane based Surf Life Saving Foundation, relies heavily on community support to continue providing vital services that keep our beaches safe and protect our Australian way of life.

Key Responsibilities
  • To provide comprehensive sales and customer service support to contribute towards revenue generation for various business units through proficient utilisation of databases, effective communication, and proactive engagement.
  • To engage in both outbound and inbound call activities, identifying opportunities for upselling and cross-selling.
  • To proactively drive inbound and outbound membership retention and decline recovery while exhibiting commitment to customer service excellence.
  • To positively participate in training or workshops to upskill and improve customer service techniques and complaints handling techniques.
Requirements
  • Proficiency in Microsoft Office suite applications.
  • Strong written and verbal communication skills with excellent interpersonal abilities.
  • Attention to detail with high-level data processing skills.
  • A professional telephone manner and exceptional communication skills.
  • Capability to effectively prioritise tasks.
  • Commitment to providing outstanding customer service.