Dedicated IT Support Professional

4 days ago

Australia beBeeSpecialist Full time $52,000 - $62,000

IT Support Specialist

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As a dedicated IT support specialist, you will be responsible for providing exceptional technical assistance to end-users. Your customer-oriented attitude and ability to manage expectations will be essential in delivering efficient remote and onsite support.

Key Responsibilities:
  • Provide 1st & 2nd Level technical assistance to end-users, ensuring their issues are resolved promptly.
  • Maintain compliance with company IT policies, upholding the highest standards of security and integrity.
  • Manage customer expectations by actively listening to their needs and providing timely solutions.
Requirements:
  • You must hold a qualification in a computing discipline or have at least 2 years of relevant experience in the field.
  • Superior communication skills are necessary for effective collaboration with team members and stakeholders.
  • You should possess contemporary working knowledge of computer technologies, including desktop hardware, operating systems, and peripherals.
  • The ability to work autonomously and manage time effectively is crucial for this role.
  • Australian citizenship or residency is required.
Preferred Skills:
  • Familiarity with Microsoft Office 365, Windows Active Directory, Hyper V, and virtualization technologies would be highly beneficial.
  • Experience with remote troubleshooting techniques will enable you to resolve issues efficiently and effectively.
Benefits:
  • Opportunity to work in a dynamic and innovative environment.
  • Chance to develop your skills and expertise in the field of IT support.
  • Collaborative team atmosphere, fostering open communication and mutual support.
Others:
  • This role requires strong problem-solving skills, attention to detail, and adaptability in a fast-paced environment.
  • Continuous learning and professional development opportunities will be provided to ensure your growth and success in the role.

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