Chief Customer Advocate
1 week ago
Role Overview
Cisco is seeking a seasoned Senior Customer Success Specialist to join our Customer Experience (CX) team. As a key player in this journey, you will focus on value creation for customers across the whole portfolio of products, software, and services.
As a Senior Customer Success Specialist, you will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:
- Driving software utilization and value realization, leading to customer renewals and business growth.
- Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
- Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
- Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.
Requirements
To be successful in this role, you will need:
- 7+ years experience in the technology industry
- Advanced understanding of IT/Infrastructure & Software
- Confirmed ability to drive continuous software value through use cases
- Proven experience in a related function with direct customer advocacy and engagement in post-sales or professional services function
- NV1 or NV2 clearance (preferred) for consulting with our customers
What We Offer
Cisco is committed to creating a diverse and inclusive work environment that fosters innovation and excellence. As a Senior Customer Success Specialist, you will have the opportunity to work in a collaborative environment with cross-functional teams focused on technology service delivery and software adoption. You will leverage data-driven insights to create a seamless customer experience and drive business outcomes.
We celebrate diversity and believe that varied perspectives drive innovation and excellence. If you're passionate about making a difference and eager to be at the forefront of CX innovation, we encourage you to apply for this exciting opportunity.
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