Exams Coordinator

2 weeks ago

Hobart, Tasmania, Australia University of Tasmania Full time
Job Summary

The University of Tasmania is seeking a highly organized and computer-savvy individual to fill the role of Exams Coordinator. As a key member of the AMEB Tasmania team, you will be responsible for the creation, coordination, and integrity of all exam schedules. Your excellent communication skills and ability to interact with a wide variety of stakeholders will make you an important ambassador for the AMEB brand.

Key Responsibilities
  • Coordinate the annual delivery of exams.
  • Respond to customer enquiries and ensure exceptional customer service and solution-based resolution are delivered for AMEB customers.
  • Maintain records and systems, with a strong focus on continuous improvement.
  • Ensure compliance with customer service policy and procedures.
  • Provide administrative support, where required, to the State Manager and State Committee.

Requirements
  • Sound computer literacy and ability, experience working with database application systems, and the ability to quickly learn new or bespoke digital applications.
  • Demonstrated experience working in a customer service, reception, or administration role, and particularly the ability to actively listen, trouble shoot issues, explain information clearly and patiently, navigate conversations with customers where English is not their first language, and assist customers who are not computer literate.
  • Excellent organisational, time management, and problem-solving skills, with the ability to prioritise multiple and competing tasks and deliver to agreed deadlines in a calm and efficient manner.
  • Ability to work effectively autonomously, and as a member of a team.
  • Moderate understanding of music performance, written music, and music theory.

About the Opportunity

This role is an important ambassador for the AMEB brand through customer service, organisation, and communication. As the first point of contact for customer service enquiries, the incumbent must demonstrate excellent communication skills, including the ability to interact and engage with a wide variety of stakeholders. Exams are AMEB's core business and the Exams Coordinator is a highly organised and computer-savvy individual who is responsible for the creation, coordination, and integrity of all exam schedules. The incumbent must demonstrate a values-based, well organised, professional attitude in all aspects of the role. The Exams Coordinator balances day-to-day activities with longer term due dates, and approaches work in a timely, efficient, resourceful, and caring manner. Occasional out of hours work to provide support at events and exams is a requirement of the role.

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