Customer Service Representative
10 hours ago
Customer Service Representative Opportunity
Role Overview: We are seeking a skilled and professional Customer Service Representative to join our front office team.
This full-time role is ideal for someone who enjoys delivering outstanding customer experiences, thrives in a team environment, and takes pride in creating memorable interactions.
Key Responsibilities:
- Welcome guests and assist with check-in, check-out, and enquiries efficiently
- Handle reservations, payments, and guest accounts effectively
- Provide accurate local knowledge and recommendations to enhance guest stays
- Liaise with housekeeping and maintenance teams to ensure smooth operations
- Deliver professional, friendly, and efficient service at all times
Requirements:
- Previous experience in customer service, hospitality, or a related field preferred
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work in a fast-paced environment and solve problems on the spot
- Professional presentation and positive attitude
- Flexibility to work a rotating roster including weekends and public holidays
Benefits:
- Career development opportunities
- Staff discounts across various brands
- Supportive and collaborative team culture
Additional Information: Joining this organisation means you'll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.
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