Sydney SIL Team Leader

5 days ago

Turramurra, New South Wales, Australia Eficaz Consulting Pty Ltd Full time

**Company Overview**

Eficaz Consulting Pty Ltd is a leading provider of Supported Independent Living (SIL) and Respite Accommodation services for NDIS participants across Sydney.

**Salary**: $80,000 - $100,000 per annum

**Job Description**

We are seeking an experienced Sydney SIL Team Leader - Lead Care Manager to join our team. As the key contact for our supported independent living home, you will be responsible for overseeing the day-to-day operations, ensuring effective and efficient service delivery through role modeling, coaching, and supervision of staff.

You will work under the general direction of our Area Manager and Directors and provide participants with support that aligns with their goals and NDIS SIL plans, assisting them in achieving independent living.

Responsibilities:

  • Oversee the daily operations of our Supported Independent Living Home
  • Leading and modeling effective person-centered practices, including working individually with participants, planning and delivering work per care plans, providing support to families and carers, and working with local service providers
  • Supporting the team in providing high-quality services in line with participant care plans, goals, and outcomes
  • Developing fortnightly rosters, allocating staff according to contracted hours, planned leave, and participants' care rosters
  • Providing effective onboarding, site orientation, and training to new employees, supporting their engagement and learning journey
  • Conducting regular team meetings and monthly practice supervision to assess the performance of each team member
  • Working with staff, participants, families, and other stakeholders to understand and resolve concerns
  • Coordinating on-site support and reviewing incidents and complaints
  • Ensuring staff work within Code of Conduct, policies, and procedures of the Quality Management System

Requirements:

  • Minimum 2 years experience in Supported Independent Living (SIL) and a strong understanding of NDIS
  • Capacity to effectively lead, coach, and develop a team to achieve the best quality service outcomes
  • Ability to work both autonomously and as part of a team, incorporating effective planning, time management, problem-solving, organisational skills, resourcing, and achieving quality outcomes
  • Ability to plan and prioritise to meet customer service delivery requirements
  • An understanding of available community services, networks, and supports
  • Experience with behavioural management plans, restrictive practices and behaviours of concerns / high medical needs, manual handling, and medications
  • Empathy and passion to make a difference in the lives of those we serve
  • A sound understanding of the NDIS Quality and Safeguarding framework
  • Relevant immunisation paperwork

Location: Maroubra, Sydney

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