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Financial Services Professional, Contact Centre Brisbane QLD

2 months ago

Brisbane, Queensland, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a skilled and customer-focused Financial Services Professional to join our team at the Australia And New Zealand Banking Group Limited in Brisbane QLD.

Key Responsibilities:

  • Deliver exceptional customer service by providing efficient solutions and responses to customer enquiries.
  • Handle everyday banking enquiries, account openings, and processes via telephone and online channels.
  • Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
  • Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.

Requirements:

  • Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
  • Proficiency in using computer systems and ability to navigate multiple systems.
  • Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
  • High level of resilience, empathy, and adaptability to handle various customer situations.
  • Commitment to self-development and eagerness to enhance skills and capabilities in the role.
  • Ability to work collaboratively as a supportive team member.

About Us

The Australia And New Zealand Banking Group Limited is a leading financial institution that prioritises the financial wellbeing of its customers. We offer a range of benefits and support resources to create a healthy work-life balance and provide opportunities for growth and development.