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Night Auditor

2 months ago


Newcastle, New South Wales, Australia Accor Full time
Job Summary

We are seeking a highly skilled and experienced Night Auditor to join our team at Accor. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front office during late night hours.

Key Responsibilities
  • Front Office Operations: Supervise and manage the front office operations during late night hours, ensuring that all procedures are followed and customer service standards are met.
  • Guest Services: Provide exceptional guest services, including check-in, check-out, and room assignments, while maintaining a high level of customer satisfaction.
  • Financial Management: Conduct nightly audits, reconcile financial transactions, and ensure accurate reporting and compliance with company policies and procedures.
  • Security and Safety: Ensure the security and safety of hotel guests and employees, including monitoring of public areas and responding to any incidents or emergencies.
  • Communication: Maintain effective communication with the reservations office, other departments, and management to ensure seamless operations and maximize yield.
Requirements
  • Experience: Previous experience in front office operations, preferably in a hotel or hospitality environment.
  • Skills: Strong interpersonal and problem-solving skills, exceptional written and verbal communication skills, and ability to work independently and as part of a team.
  • Certifications: First Aid certificate is highly desirable.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Professional Development: Opportunities for professional development and growth within the company.
  • Employee Benefits: Access to employee benefits, including discounted rates on accommodation and food and beverage at Accor properties worldwide.