Night Audit

**Company Description**
Ibis Newcastle is nestled in the heart of the vibrant city of Newcastle, boasts a rich history dating back to its establishment. Originally built to cater to the thriving coal mining industry that defined the region, the hotel has evolved over the years to become a beacon of modern hospitality while still honouring its heritage

Are you a Night Owl? Don’t mind being awake in the wee hours of the morning? We have the perfect night role for you

A night in the life of a Night Auditor consists of:

- This role is required to work overnight from 11pm to 7.30am the next day.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
- Knowledge in Opera PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Complete computer system backups and save in accordance with finance policies and procedures
- Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality
- Management of the security and safety of both hotel guests and employees
- Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
- Ensure that reservations details for in houseguests are recorded correctly, ie. Room rates, dates of stay, authority to charge.
- Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
- Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
- Ensure public areas are clean and well presented with regular monitoring.
- Effective liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.

**Qualifications** What you bring to the table**
- Previous experience in Front Office operations.
- First Aid certificate would be viewed as favourable.
- Strong interpersonal and problem solving skills.
- Exceptional written and verbal communication skills.

**Additional Information** What is in it for you**:

- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun