Field-Based Optical Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeOptician Full time $90,000 - $120,000
Customer Success Role Overview

This role involves delivering exceptional customer experiences and developing a keen interest in optical technology.

Key Responsibilities:
  • Deliver in-person product training to store teams, focusing on ophthalmic lens technologies, features, and benefits.
  • Support stores with order processing, system navigation, and troubleshooting of lens products and equipment.
  • Serve as the liaison between Key Account stores, customer service teams, internal departments, and lens labs—ensuring seamless communication and timely issue resolution.
  • Provide expert advice on lens selection, compatibility, and equipment usage to enhance store performance and customer satisfaction.
Requirements:
  1. Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams.
  2. Proven ability to work autonomously in a field-based environment, effectively managing your time and priorities.
  3. Confidence navigating digital systems—experience with CRM platforms and order management systems is highly regarded.
  4. A collaborative mindset, with the ability to work across departments and engage with both internal and external stakeholders.
Preferred Qualifications:
  • Technical knowledge of ophthalmic lenses or experience working in the optical industry (retail, wholesale, or manufacturing).
  • Understanding of optical supply chains and familiarity with ophthalmic equipment.
Benefits:

Enjoy a rewarding career with opportunities to develop your skills every day. You will also enjoy a generous yearly product allowance for you to spend across our portfolio of brands.

Experience a wide range of career opportunities across our network and benefit from global volunteering opportunities through our OneSight Foundation.

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