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Program Manager

2 months ago

Melbourne, Victoria, Australia Melbourne City Mission Full time
About the Opportunity

Melbourne City Mission is a leading community services organisation that innovatively works alongside thousands of Victorians and their communities to overcome barriers experienced through Homelessness, Early Years, Disability, Palliative care, Early Childhood Intervention Services and Education.

Our Disability Services are designed and offered within a sustainable business framework and are focused on customer service and value for money. Identification and measurement of outcomes for the service or product delivered are central to effective and sustainable delivery.

Job Summary

We are seeking a highly skilled and experienced Program Manager to lead and manage staff in a nominated Short Term Accommodation service to deliver high quality outcomes, quality and compliance for the people we are supporting in accordance with National Quality Standards and National Disability Insurance Scheme (NDIS) requirements.

Key Responsibilities
  • Lead and manage staff to deliver high quality outcomes, quality and compliance for the people we are supporting
  • Work closely with the Business Relationships and Growth Manager and the Head of Disability to promote the service and link in with schools, planners and other potential referrers
  • Support children and young people to develop new skills and behaviours
  • Increase independence and develop positive interpersonal relationships
  • Provide a shared care model that works with caregivers and allied health professionals to achieve set goals
  • Promote community participation through regular outings based on activities of their choice
About You

We are looking for someone who can:

  • Promote an environment that empowers the young people we support to make choices, self-advocate and achieve the lifestyle they desire
  • Facilitate and support communications and relationships to ensure the needs and concerns of the people we support are addressed and acted upon
  • Report on outcomes for participants and families in accordance with NDIS requirements
  • Develop and maintain operations systems and procedures to support the effective delivery of STA
  • Manage and coach staff in accordance with legislation, relevant standards, funding contracts and internal policy, as well as operational requirements to ensure effective performance of the team
Benefits of Working with MCM
  • Inclusive Employer by the Diversity Council of Australia
  • Attractive Salary Packaging benefits
  • Supportive learning and development environment
  • Culture of continuous improvement
Essential Requirements
  • Relevant Tertiary qualification and/or significant relevant experience managing programs that support community-based services with a focus on Short Term Accommodation, Behaviour Support, or community-based Disability Services
  • A sound understanding of the Disability Act 2006 and the National Disability Insurance Scheme Quality and Safeguards Framework
  • Demonstrated experience in leading a team, promoting positive workplace culture, effective people leadership and day to day management of a service
  • Experience with Rostering and rostering systems
  • Experience working within a residential setting and/or working with people with disabilities including knowledge of positive behaviour support strategies, Autism Spectrum Disorder, Intellectual Disability and physical disabilities
  • Working knowledge of budgets and acquittals, including setting and managing budgets against performance targets, creating business plans and reporting
  • Effective communication and interpersonal skills including the ability to engage with different parties to facilitate supports
  • Ability to manage conflicts and problems to appropriate resolutions
  • Ability to initiate and maintain contacts with a range of stakeholders and community organisations, to promote the service and maintain effective relationships with care teams
  • Computer literacy, including proficiency in Microsoft Office and rostering and client management systems
Screening Criteria
  • National Police check
  • Working with Children check and NDIS Worker Screening check or ability to obtain
  • Valid Victorian Drivers licence
  • Right to Work in Australia
  • Up to date with COVID-19 Vaccinations or valid medical exemption