Accreditation Team Lead

1 week ago


Melbourne, Victoria, Australia Ray White and Loan Market Full time

About the Role:

This is an exciting opportunity to lead our Accreditations team, playing a critical part in supporting business objectives of delivering high-quality service to brokers and sales teams.

The Accreditations Team Leader will be a hands-on role, requiring strong leadership skills to oversee both onshore and offshore team members. You will understand all aspects of the LMG accreditations process and provide support to the Accreditations team in their day-to-day work.

Key Responsibilities:

  • Providing exceptional customer service through regular communication via follow-ups and check-ins
  • Completion of accreditation tasks, including collecting, checking, and uploading required documentation
  • Preparation of accreditation envelops for new and existing brokers
  • Leading the accreditation team/administrators, including daily check-ins, phone maintenance, and inbox management
  • Participating in accreditations and wider business projects, working with the Group Manager to improve accreditation processes

Requirements:

To be successful in this role, you will have a positive attitude, a willingness to contribute to the team's success, and a minimum of 4-5 years of customer service experience in a fast-paced environment. Key skills include:

  • Customer service expertise
  • Experience working with CRM systems
  • Ability to multitask and work in a shared open environment
  • Organizational, analytical, and principled approach
  • Cultural fit with our core values of leadership, integrity, curiosity, and discipline

Estimated Salary: $85,000 - $110,000 per annum, based on location and industry standards.



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