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Rostering Coordinator

2 months ago

Strathpine, Queensland, Australia ONCALL Group Australia Full time
About the Role

ONCALL Group Australia is a leading service provider in the Disability, and Child, Youth and Family sectors. We are people-focused, driven by strong values, and work to deliver excellence in client-focused support.

Job Summary

The Rostering Clerk will provide clerical support for the day-to-day operational management for all sites within ONCALL QLD. This role involves managing rostering for sites and individual client supports, shift swaps, and other roster changes daily.

Key Responsibilities
  • Direct point of contact for employees in relation to roster management.
  • Manage rostering for sites and individual client supports, shift swaps, and any other roster changes daily.
  • Develop and maintain a good rapport with staff and stakeholders.
  • Respond to and appropriately manage employee queries in regard to their rosters.
Requirements
  • Previous rostering experience - highly valued.
  • Experience in a fast-paced customer service/call centre environment.
  • Good communication skills and ability to multi-task.
  • Ability to negotiate and manage stakeholders.
  • Strong IT skills (including Microsoft Office and Database experience).
What We Offer

ONCALL Group Australia is committed to child safety, safeguarding, and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people, and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.